NPIdentify Desktop Help

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Troubleshooting Guide

(Go here for instructions on using NPIdentify Desktop)

1. Does your computer meet the System Requirements?

Make sure your computer meets the minimum system requirements.

OPERATING SYSTEM: Windows XP, Vista or Windows 7, 32-bit enabled.
PROCESSOR: 1.6GHz minimum; 2.3GHz or dual core recommended.
MEMORY: 1GB RAM, more recommended, especially for the more populous states such as California, New York, Florida, Texas, and Illinois.
HARD DRIVE SPACE: Dependent on size of state database (see approximate download file sizes and drive space requirements here and here).
COMPATIBILITY: NPIdentify Desktop may not be compatible with systems on which 64-bit Microsoft Access 2010 software has been installed. If you have Microsoft Access 2010 installed on your computer be sure it is configured for 32-bit operation (NPIdentify Desktop is fully compatible with all earlier versions of Microsoft Office software). If you must use NPIdentify Desktop on a system with MS Access 2010 64-bit installed, contact technical support for a possible workaround.
MONITOR: 1024 x 768 pixels or greater is recommended.
MOUSE: A mouse or touchpad input device is required.
EMAIL CLIENT: Optional: If you wish to send provider information from within the software you will need an email address and an email program (such as Outlook or Thunderbird).

2. Problems Extracting the Zip File

If after downloading the NPIdentify zip file, the extraction fails or halts, be sure you are using WinZip version 10.0 or higher. Some computer configurations cause problems with other unzip utilities when extracting database files.

If when you open the downloaded zip file you do not see a file named setup.exe (or just setup, if you have set your operating system to hide file extensions), your download has failed. These are very large files, and a good internet connection is necessary for successful downloading. Before downloading, exit all other programs except your bowser, and close all other browser tabs and windows except the NPIdentify Store page, and disable programs that automatically connect with the internet which may interfere with the download.

3. Installation Process Fails

If installation of NPIdentify fails but you successfully downloaded the complete zip file, the problem is in the Windows Installer on your computer. You must reinstall the Microsoft Windows Installer program. See this page on the Microsoft support website: http://support.microsoft.com/kb/555175

If you tried to install an update to an existing NPIdentify Desktop program, you must first have uninstalled the earlier version (Control Panel > Add/Remove Programs in Windows XP; or Control Panel > Programs/Uninstall A Program in Windows 7). There are documented problems with the Microsoft Windows Installer program, especially when trying to uninstall database files such as those in NPIdentify Desktop. See this page on the Microsoft support website: http://support.microsoft.com/kb/555175 (NOTE: You do not need to uninstall the program Microsoft Access 2007 (English) Runtime. If you did uninstall it, download the runtime program and install it again before installing the NPIdentify Desktop update. Download the runtime at http://www.npidentify.com/microsoft/2007runtime and follow the installation instructions provided.)

4. Can't Checkmark Records

If you cannot get a checkmark to appear in the Mark Record checkbox, then your computer is preventing you from writing to the database. This is caused by too strict security settings. Especially in Vista and Windows 7, and in some corporate network environments, your computer may install NPIdentify Desktop in a folder for which Write permission is denied. To remedy this, locate the NPIdentify Folder in your Program Files or Program Files(86) directory, right click on the folder icon, and select Properties from the menu that appears. Navigate to the Security settings (in Windows 7, the Security tab), and select the User listing which shows your personal login name. Place checkmarks in the boxes labeled Full Control, Modify, and Write. Click the OK button to exit the folder properties window. If NPIdentify Desktop is still open, close and restart NPIdentify Desktop. You should now be able to mark records. If writing still fails, contact your system administrator to further troubleshoot your system's security settings.

5. Can't Email Listings

If you cannot email listings, it is because the email program you are using on your computer has not been accepted by Windows as the default email program. Refer to your computer's settings and set your email program as the default email program.

The data contained in NPIdentify is sourced from data contained in the National Plan and Provider Enumeration System (NPPES) and other US federal sources obtainable under the Freedom of Information Act (FOIA) and provided monthly by the Centers for Medicare and Medicaid Services (CMS), an agency of the U.S. federal government. Included are provider listings for the 50 U.S. states, District of Columbia and Puerto Rico. Neither NPIdentify, its parent company CarePrecise, nor its partners and advertisers are responsible for the National Plan & Provider Enumeration System (NPPES) data contained in its directories. The data was submitted to the National Provider Identifier (NPI) Enumerator by healthcare providers themselves, and those listings are taken as-is from the NPPES database distributed by CMS, exactly as uploaded by the healthcare providers. CMS, not NPIdentify, has made the determination regarding what information would be available under the Freedom of Information Act (FOIA), and CMS alone has determined which data to make publicly available. No warranty is expressed or implied as to the accuracy, completeness or timeliness of the information presented here. If you are a provider and wish to update your NPPES record, visit the NPPES provider update site at this link. Neither NPIdentify nor its parent company CarePrecise has any way of updating your information. The availability of the CMS web site via embedded links, and the information contained therein, are outside our control.

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